Terms of Use

1. Acceptance of Terms

By accessing or using MediaBuilder (www.mediabuilder.app), operated by Pyxsoft Computing Ltd. ("we", "us", "our"), you agree to be bound by these Terms of Use. If you do not agree, you must not use the platform.

These terms apply to all users of the platform, including account holders, team members, and anyone accessing the service through a workspace.

2. Description of Service

MediaBuilder is an AI-powered social media content management platform. The service enables users to:

• Ingest company content (documents, websites) to build brand voice profiles
• Generate content strategies and social media posts using artificial intelligence
• Generate AI-powered images for social media posts
• Schedule and automatically publish content to connected social media accounts
• Track content performance and analytics
• Manage multiple workspaces, brands, and team members

3. Account Registration & Security

To use MediaBuilder, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.

4. Subscription Plans & Billing

MediaBuilder offers the following subscription plans:

Subscriptions are billed monthly. You may cancel at any time; your access continues until the end of the current billing period. Refunds are not provided for partial billing periods unless required by applicable law.

We reserve the right to modify pricing with at least 30 days' notice. Existing subscriptions will be honoured until the end of their current billing period.

5. User Content & Intellectual Property

Your content remains yours. You retain all ownership rights to content you upload, create, or generate through the platform, including documents, brand profiles, strategies, and social media posts.

By using MediaBuilder, you grant us a limited, non-exclusive licence to process your content solely for the purpose of providing the service. This includes:

• Analysing uploaded documents and website content to build brand voice profiles
• Sending content to AI providers for text and image generation
• Publishing content to social media platforms on your behalf

This licence terminates when you delete your content or close your account. We do not use your content to train AI models or for any purpose other than delivering the service.

6. AI-Generated Content

MediaBuilder uses artificial intelligence to generate text, strategies, and images. You acknowledge and agree that:

• Review before publishing — All AI-generated content should be reviewed and approved by a human before publication. You are solely responsible for any content published through your connected accounts.
• No guarantee of accuracy — AI-generated content may contain errors, inaccuracies, or inappropriate material. We do not guarantee the accuracy, completeness, or suitability of generated content.
• No guarantee of originality — While the AI generates content based on your brand voice, we cannot guarantee that generated content will not resemble content created by or for others.
• Compliance responsibility — You are responsible for ensuring that content published through the platform complies with applicable laws, regulations, and the terms of service of each social media platform.

7. Social Media Account Connections

When you connect social media accounts to MediaBuilder:

• You authorise us to access and publish to those accounts via OAuth
• We store your access tokens securely (encrypted with AES-256)
• We will only publish content that has been approved through the platform's workflow
• You may disconnect any account at any time from within the platform
• We are not responsible for changes to third-party APIs that may affect publishing functionality

You represent that you have the authority to connect and publish to any social media account you link to the platform.

8. Acceptable Use

You agree not to use MediaBuilder to:

• Generate or publish content that is illegal, defamatory, harassing, or discriminatory
• Spam or send unsolicited bulk content
• Infringe on intellectual property rights of others
• Attempt to gain unauthorised access to other users' workspaces or data
• Reverse-engineer, decompile, or attempt to extract the platform's source code
• Use the platform in any way that could damage, disable, or impair the service
• Violate the terms of service of any connected social media platform

We reserve the right to suspend or terminate access for users who violate this acceptable use policy.

9. Service Availability

We use commercially reasonable efforts to ensure MediaBuilder is available and operational. However:

• We do not guarantee 100% uptime or uninterrupted service
• Scheduled maintenance will be communicated in advance when possible
• We are not liable for downtime caused by third-party services (social media APIs, AI providers, hosting infrastructure)
• In the event of service disruption, scheduled posts may be delayed or fail to publish

We will make reasonable efforts to notify users of significant service disruptions and to resolve issues promptly.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• MediaBuilder is provided "as is" and "as available" without warranties of any kind, whether express or implied
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
• Our total liability for any claim arising from or related to the service shall not exceed the amount you paid us in the twelve (12) months preceding the claim
• We are not liable for any loss, damage, or reputational harm resulting from content generated by AI or published through the platform

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Termination

You may terminate your account at any time by contacting us or through the platform's account settings. Upon termination:

• Your access to the platform will cease at the end of the current billing period
• We will delete your data in accordance with our Privacy Policy
• Connected social media accounts will be disconnected and tokens revoked
• Scheduled but unpublished posts will not be published

We may terminate or suspend your access immediately, without prior notice, if you breach these terms or engage in activity that harms the platform or other users.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or the use of MediaBuilder shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms of Use from time to time. When we make material changes, we will notify you via email or through a notice on the platform at least 30 days before the changes take effect.

Continued use of MediaBuilder after changes take effect constitutes acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and close your account.

14. Contact Us

If you have questions about these Terms of Use, contact us: